Operations and Productivity in Operations Management (Grade A)

Summary:

Chapter 1 of BMIS360: Operations Management introduces the concepts of operations and productivity. The learning objectives include defining operations management, understanding the distinction between goods and services, explaining the difference between production and productivity, calculating single-factor and multifactor productivity, and identifying variables that enhance productivity.

The chapter’s outline covers several topics, including the definition of operations management, organizing the production of goods and services, the significance of studying operations management, operations in the service sector, and the productivity challenge.

Operations management is described as the set of activities that transform inputs into outputs, creating value in the form of goods and services. The chapter emphasizes the essential functions of marketing, production/operations, and finance/accounting within an organization.

Organizational charts are presented to visually depict the hierarchical structure and coordination of various organisational functions. The chapter also introduces the concept of the supply chain, which consists of a global network of organizations and activities collaborating to supply goods and services, aiming for customer satisfaction, efficiency, and competitive advantage.

The importance of studying operations management is emphasized, as it is one of the three major functions within an organization. Understanding how goods and services are produced and the role of operations managers is crucial, considering the costliness of operations within an organization.

Overall, Chapter 1 of BMIS360 provides an overview of operations management, including its definition, organization, and relevance. It also highlights the significance of productivity and its role in achieving efficient and effective operations.

Excerpt:

Operations and Productivity in Operations Management

BMIS360: Operations Management – CHAPTER 1
School of Business – Department of Management Information Systems
Operations & Productivity Chapter 1 | Part 1

Learning Objectives
Define operations management
Explain the distinction between goods and services
Explain the difference between production and productivity
Compute single-factor productivity
Compute multifactor productivity
Identify the critical variables in enhancing productivity

⮚ What Is Operations Management?
⮚ Organizing to Produce Goods and Services
⮚ Why Study OM?
⮚ Operations in the Service Sector
⮚ The Productivity Challenge
◦ Productivity Measurement
◦ Productivity Variables
◦ Productivity and the Service Sector