Mastering Business Communication (Grade A+)

Summary:

This Mastering Business Communication note explains that Communication is a two-way process that involves transferring information or messages between individuals or groups. It can be done through various modes, such as emails, chats, and conference calls. Effective communication is essential for smooth workflow and productivity. The communication process consists of a sender, message, and recipient. The message is encoded and conveyed through different media before being received and decoded by the recipient. Noise refers to hindrances in the communication process, such as incorrect coding or understanding of the message. Verbal communication involves conveying messages through spoken or written language, while non-verbal communication uses signs, symbols, or body language. Formal communication occurs through official channels in an organization, while informal communication happens outside those channels. Communication barriers include lack of proper feedback, failure to maintain dual communication, semantic problems, and lack of enthusiasm, among others. Effective communication is crucial as it is a foundation for collaboration, enables efficient decision-making, improves management abilities, and enhances organizational functioning. However, barriers to communication, such as personal barriers and systematic issues, can hinder effective communication over time.

Excerpt:

Mastering Business Communication

BUSINESS – MODULE-8

COMMUNICATION

Communication is a two-way process that involves transferring information or messages from one person or group to another. This process goes on and includes a minimum of one sender and receiver to pass on the messages. These messages can be ideas, imagination, emotions, or thoughts.

Communication is a Latin word which means “to share”. There are different modes of communication available today. These include emails, chats, WhatsApp, skype (conference calls), etc. Effective communication makes people’s work easier and smooth.

COMMUNICATION PROCESS

Communication is an ongoing process that mainly involves three components, namely. sender, message, and recipient. The components involved in the communication process are described below in detail:

1. Sender:

The sender or contact generates the message and transmits it to the recipient. He is the source and the first contact.

2. Message:

It is an idea, knowledge, opinion, truth, feeling, etc., produced by the sender and intended for reference.

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